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The PSVT pProcessing Unit (the box that you plug your PS4's HDMI cable into) doesn't actually support 4K or HDR pass-through.
If yes, move to the next common issue.Īre you using PS VR? Another likely cause is the use of a PlayStation VR headset with your PS4 Pro.
Ensure that your TV supports these features.
You are attempting to switch your PS4/PS4 Pro to 4K or turn on the HDR or Full Color settings and you're no longer getting an image - or, everything worked just fine, but now you're no longer getting an image unless you reboot and switch your resolution to 1080p.ĭoes your TV support 4K and HDR10? The most likely issue here is thatyour TV is either incompatible with the PlayStation 4- your TV has to support 4k Ultra HD resolution and, if you you want to use HDR, HDR10 (Dolby Vision HDR is not supported).
If your fan is not spinning and you don't see any light, or if none of the other solutions work, call Sony Customer Service. This appears to correspond with a pulsing blue light.
In rare cases, you're dealing with a hardware failure that renders your PS4 completely nonfunctional. When in doubt, Google the specific issue with "firmware" in your query. It's happened before that a Firmware update has caused video detection issues.
Finally, check online for reports of Firmware issues. With that done, the system now works as it should." The solution is to simply press the piece of metal down so that it was no longer in the way. This prevents the HDMI cord from being plugged in all the way and can even damage cords that have been plugged in. Did you accidentally bend something inside the port when blindly trying to connect the wire? A piece of metal in the HDMI port that should be flush with the bottom of the port may be sticking up. Make sure your receiver can actually handle it and that you've turned on all the relevant settings on your devices that support the type of signal you're trying to pass through (such as "enhanced mode" or deep color or HDR mode for some receivers' or TVs' HDMI ports). This is especially true with HD and 4K signals. Are you using an audio/video receiver to switch between your devices? Some receivers may not accurate pass through the signal from your PS4, which can lead to handshake/recognition issues. A cable capable of transmitting Ultra HD/4K signals will be clearly labeled "high speed." Also, note that 4K and HDR signals require a so-called "High-Speed HDMI Cable." Don't worry about numbers or other designations. Your cable may be damaged, even if you cannot see the damage from outside, or you may be using the wrong cable. By using a different screen, you may be able to see if the issue is caused by the console or your other TV and you'll be able to access the PlayStation 4's Sound and Screen menu and manually set the video output settings to a configuration compatible with your preferred display device. You will now be able to select a solution your TV actually supports (consult your manual) - or start with a low resolution and work your way up. You can now select the Change Resolution option and your PS4 will restart. Now, hold the power key and keep pressing it until once again you hear a second beep. Hold down the power key until you hear a second beep and the console's light is off. First, make sure your PS4 is really turned off. Reboot your PlayStation 4 in Safe Mode. When this process fails, no visible output appears on the television. Normally, the PlayStation autodetects the display device output and adjusts accordingly. Basically, the communication between the television/HDMI cable and the console fails to interpret the PlayStation's output signal and reconcile it with the television's native output capacity.
Since the PS4 can output a variety of resolutions and display modes (including 720p, 1080p, 4K, HDR, etc.), it can happen that your display and console aren't "talking to each other." The most common issue is a resolution mismatch - you have turned on a setting that your TV doesn't support or the PS4 may have misdetected your TV's abilities and is sending the wrong signal. Your PS4 or PS4 Pro's signal is not recognized by the TV - or the PlayStation is not detecting the right settings for the TV.